FAQ

 

What are your rates?

Rates depend on the distance traveled and special needs of the customers.  You will be happy to know that you will not be charged for the waiting time. You can inquire about the rates by calling us at (202) 679-3955, Fax us 1 888 413 1057 or emailing us at [email protected].

what is included in the fare?

Cost of the ride, 10% gratuity of the chauffeur and Sales Tax.

What airports are you serving?

We serve all local airports i.e. Baltimore Washington International Airport, Reagan National Airport, Dulles International Airport, JFK Airport New York.

Is there any charge for baggage claim Area pickup?

Yes! $20 will be charged for baggage claim pickup. Drivers will meet the customer in baggage claim area with the passenger’s name sign and anything else requested prior to meeting.

Do you track the Flight information?

Yes! There is a field in the reservation form where you can put your airline and flight number. If you fill out that information then we do track your flight to serve you on time.

How can I reserve my ride?

It’s a very simple procedure by going online to website www.sehgaldiplomatlimo.com. You can also reserve by calling us at (202) 679 - 3955 or by emailing us at [email protected].

Is there any fees for extra stops?

Yes! If customer mentions the need for an extra stop during the process of making the reservation then the price will already be included in the fare. If customer fails to mention about extra stop during the reservation process then there will be extra charge depending on the location of the stop.

Can you provide child car seats?

Ye! We can provide car seats on request. When booking a ride with us, you can request for child car seats. We will charge $10 for each car seat.

What are your operational hours?

We are serving 24/7, you can request to be picked up anytime!

How can I pay for my ride?

We will accept all payments made from Visa, MasterCard, American express, Paypal, Discover cards.

When can I reserve my ride?

We are open 24/7. You can reserve your ride anytime by calling us, emailing us or going online through our website. It’s preferred, if you can reserve your ride in advance so we can accommodate you as best as we can.

Can I pay with paypal?

Yes! You can pay with your paypal account through our confirmation process.

What kind of Fleet you have?

We have newer models of Cadillac Car, SUV Suburban, 4 passenger Cars/Crossover.

Is smoking allowed in the car?

Smoking is strictly prohibited in the car however you can request our drivers to stop for a smoke break outside the car. No fees will be charged for these stops, granted that they are located within your reserved route.

Where do you pick me up?

You can reserve any pick up address. For example, Home address, Airport, Train station, Business or Hotel.

What is refund and cancelation policy?

If you contact us before 24 hours for cancellation then no fee/charge.

If you contact us for cancellation 3 hours or more of the pickup time, we will deduct 20% cancellation fee from your total payment and refund you rest of the money back.

If you cancel your reservation less than 3 hours of your pickup time, then we will deduct 100% amount from your total payment.  

Where can I file complaint about the service?

You can call at (202) 679 3955 or email us if you have any complaint. We will address your concerns ASAP.

How can I find my driver at the airport?

Please call us as soon as you pickup your luggage at the airport, we will need to know • Which door-number you will be coming out to the terminal. Then Driver will be in front of you within 5 Mins. You can also expect a call from our office or driver at the time of the pickup. For baggage Claim area pickups Driver will meet the passenger in the baggage claim area with the passenger’s name sign.

What is the (lost and found) policy?

We are not responsible for any item left in the Vehicle by the passenger. However, if you forget something please let us know & we will try our best to find it and return it to you if we do.

What is your late policy?

The first one hour is free of charge. Each additional half hour that our driver waits for you, there will be a $30.00 per half hour charge.

If I have a question, which is not addressed in the FAQs, whom should I contact?

We apologize if your question was not answered here, please feel free to call or email us any time, we will be happy to answer all your concerns.