Contact Us
Phone: +1 (202) 679 3955
Fax: +1 email: [email protected]
By placing a reservation with Sehgal Diplomat Limo, you acknowledge and expressly agree to the following polices, terms and conditions and further expressly authorize Sehgal Diplomat Limo Service to charge your credit card in full for all charges relating to your reservation including, but not limited to, charging your credit card in full for your reservation should you be considered a 'no show'. Service is deemed rendered, whether you enter the vehicle or not, when the cancellation period is reached.
Privacy Policy
Sehgal Diplomat Limo will not sell, rent or distribute your personal and/or financial information to any external parties. We reserve the right to use the information supplied to provide requested services and collect payment for services rendered in accordance with our rates, terms and conditions.
Account Opening/ Credit Card
A valid credit card is required to open an account with Sehgal Diplomat Limo. Individual accounts must also be accompanied by a credit card number.
Rates
Sehgal Diplomat Limo rates exclude all excess out-of-pocket charges, such as: road tolls, airport fees plus GST of 10%. Pricing for special events such as Christmas, New Year's Eve and sporting event finals will be provided on application. Contact our office for details of current rates.
Point to point transfers
Sehgal Diplomat Limo provides up to 20 minutes of free wait time for non-airport related reservations. The Chauffeur will then wait another 10 minutes before considering the passenger a 'no show'.
Airport arrival waiting time
Sehgal Diplomat Limo provides up to 20 minutes of free wait time for domestic arrivals. This free time is for you to disembark and collect your luggage.
Monitoring of flight arrival times
Atlas Limousine Service monitors all flight arrival times when a correct flight number has been provided.
In the unfortunate circumstance that your flight is delayed beyond 2 hours, Atlas Limousine Service will wait for you upon your arrival at no extra charge. Please note that once the aircraft has landed, the airport arrival waiting time condition applies.
'No Show' policy
For airport pick-up, once a passenger is considered a 'no show' according to the above conditions, the passenger will then be charged the full reservation fee plus 15 minutes waiting time.
For domestic airport pick-up, once a passenger is considered a 'no show' according to the above conditions, the passenger will then be charged the full reservation fee plus 30 minutes waiting time.
On all non-airport related reservations, once a passenger is considered a 'no show' according to the above conditions, the passenger will then be charged the full reservation fee plus 30 minutes waiting time.
In the event that the maximum waiting time has been reached, the Chauffeur will wait longer if instructed to do so by telephone. In this case the extra waiting time will be charged in 30-minute increments.
Change Policy
Sehgal Diplomat Limo require that all changes are notified by telephone no less than 3 hour prior to the scheduled pick-up time. If a reservation change cannot be made in time, it will result in a cancellation and you will be charged for the entire reservation.
Cancellation / Refund Policy
Sehgal Diplomat Limo require that cancellations are received either by email listed at the time of reservation or by telephone no less than 24 hours before the schedule pick up time for 100% refund. 50% refund will be allowed for cancellations received between 24 hours to 3 hours prior to the scheduled pick-up time. for cancellations less that three (3) hours from pick up schedule time NO refund will be allowed. Failure to cancel in time will result in a charge of the full reservation cost. No administration fee is charged for cancellations.
Payment Methods
Sehgal Diplomat Limo accepts Visa, Mastercard, American Express, Paypal, Discover. Additionally, cash payments can be made directly to your Chauffeur. Checks will only be accepted for invoice payments.
Invoice statements can be forwarded to the client if required.
Lost or damaged items
Sehgal Diplomat Limo and its business partners are not responsible if items that are left in the vehicle are lost or damaged. We reserve the right to charge a delivery fee for return of lost items if they are found.
Sehgal Diplomat Limo and their business partner's Chauffeurs will assist with luggage but assume no liability for doing so.
Uncontrollable Acts
Sehgal Diplomat Limo and its business partners are not responsible for circumstances that are beyond our control. These include, but are not limited to: traffic congestion, road closures, accidents, flight delays, weather delays.
Vehicle damage/cleaning
The party paying for the reservation is responsible for all damage and/or cleaning charges incurred by the passengers, including, but not limited to: vomit/sickness ($100 cleaning fee), drinks spillage ($50 cleaning fee), burns ($250 replacement/repair), upholstery tears ($250-$500 repair/replacement) and damage to car door by opening into another vehicle or stationary object ($500-$1,000) etc.
Business partner services policy
Sehgal Diplomat Limo uses, at its own discretion, business partners / our subsidiary i.e. DC Signature Limo to provide transportation services for our clients.
Termination of Reservation
Sehgal Diplomat Limo reserve the right to immediately cancel any reservation without refund if the Chauffeur feels that the passenger/s is/are placing the Chauffeur, passengers or limousine in danger.
If the passenger/s is/are in the possession of any illegal material and/or substance, the service will be cancelled without refund. This is without exception.